Purchases are processed by Apple or Google. For a refund, request it through the App Store or Google Play using their refund or purchase-history tools, and include your store order ID. If you were charged in error, cannot access paid features after a successful payment, or need help finding your order ID, email
[email protected] within 14 days with your username, device (iOS or Android), and store order ID. We will review access issues and guide you through the store refund process where we cannot issue the refund ourselves. Eligible store refunds, when granted, go to the original payment method on file with Apple or Google.